Last Updated: 25th August 2026

At SHOES AURA, we want you to be happy with your purchase. If you need to return or exchange an item, please review the policy below.

Please note that SHOES AURA sells Grade A replica footwear inspired by branded and popular designs. Products sold by SHOES AURA are not authentic/original branded products and are not represented as such.

Return Period
You may request a return or exchange within 7 days of receiving your order. Items must meet all applicable return requirements.

Return Conditions
To be eligible for a return or exchange, the product must be unused and unworn, remain in its original condition, and include the original packaging, tags, and any included accessories. Products must not show signs of damage, washing, alteration, or excessive handling. For footwear, we recommend trying shoes on indoors on a clean surface to ensure they remain eligible for return.

Items That Cannot Be Returned
Returns may not be accepted for footwear that has been used or worn, products damaged after delivery due to customer use, items returned without required original packaging, customized or personalized products where applicable, or items returned after the applicable return period.

Exchanges
If you would like to exchange your item for another size or eligible product, please contact us within 7 days of receiving your order. Exchanges are subject to product availability.

Damaged or Incorrect Orders
If you receive an incorrect, damaged, or defective product, please contact us as soon as possible. We may request photographs or additional information to assess the issue. If the issue is confirmed to be our responsibility, we will provide an appropriate solution in accordance with applicable law and this policy.

Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will generally be processed using the original payment method where possible. The time required for the refund to appear in your account may depend on your bank or payment provider.

Return Shipping
Unless the return is due to an incorrect, damaged, or defective item received from SHOES AURA, return shipping costs may be the responsibility of the customer. Any applicable shipping charges will be communicated during the return process.

Sale & Promotional Items
Items purchased during special promotions or sale periods may be subject to different return or exchange conditions. Any applicable restrictions will be communicated at the time of purchase.

How to Request a Return
To request a return or exchange, please contact us with your order number and the reason for your request. We may ask you to provide photographs or additional information before approving the return. Once your request is approved, our team will provide you with the necessary return instructions. Please do not send any products back without contacting us first.

Contact Us
For questions regarding returns, exchanges, or refunds, please contact us.